Understanding our policies on subscription refunds, cancellations, bookings for demos and consultations, and billing terms for Sales Chatalyst services.
This Refund, Cancellation and Booking Policy ("Policy") applies to all subscriptions, bookings, and services provided by Jesselton Pixel Sdn. Bhd. (Company Number: 202001041027), the creator of Sales Chatalyst AI-Powered Assistant ("Sales Chatalyst"), with registered business address at K2-08-10, Aeropod Commercial Centre, Kota Kinabalu, Sabah, Malaysia.
This Policy should be read together with our Terms and Conditions and Privacy Policy. By subscribing to or using Sales Chatalyst services, or by making a booking with us, you acknowledge that you have read, understood, and agree to be bound by this Policy.
Understanding our refund, cancellation and booking policy for Sales Chatalyst services.
Sales Chatalyst operates on a subscription-based model. As stated in our Terms and Conditions (Clause 7.5), all subscription fees are generally non-cancellable and non-refundable. This policy explains the terms, conditions, and any exceptions that may apply to your subscription, bookings for demos or consultations, and related services.
This Refund, Cancellation and Booking Policy is effective as of January 1, 2024, and applies to all subscriptions and bookings made on or after this date. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.
Terms and conditions for booking demos, consultations, and onboarding sessions.
Sales Chatalyst offers the following bookable services:
All bookings are subject to availability and must be scheduled through our official booking system at app.saleschatalyst.com or via email confirmation from our team.
When you book a session with us, you will need to provide certain information including your name, email address, phone number, company name, and preferred date and time. By providing this information, you confirm that it is accurate and that you have the authority to book on behalf of your organization if applicable. We collect and use this information solely to facilitate your booking and provide the requested service. Your personal data is handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy. We will not share your information with third parties except as necessary to provide the service or as required by law.
Once you submit a booking request, you will receive a confirmation email within one business day. This email will include the date, time, duration of your session, and a calendar invite. If we cannot accommodate your preferred time, we will suggest alternative slots. Your booking is only confirmed once you receive this email confirmation. We recommend adding the session to your calendar and setting a reminder.
We understand that schedules change. You may reschedule your booking by contacting us at least 24 hours before the scheduled time. To reschedule:
We will do our best to accommodate your new preferred time, subject to availability. Please note that last-minute rescheduling requests (less than 24 hours before the session) may not always be possible.
You may cancel your booking at any time by notifying us via email or through the cancellation link in your confirmation email. There is no penalty or fee for cancelling a demo, consultation, or onboarding session. However, we ask that you provide at least 24 hours notice if possible. This allows us to offer the time slot to other customers. Repeated last-minute cancellations or no-shows may affect your ability to book future sessions. If you cancel, we will send you a cancellation confirmation email. Any personal data collected for the booking will be retained only as long as necessary for our legitimate business purposes and in accordance with the PDPA.
If you do not attend your scheduled session and have not notified us in advance, this will be recorded as a no-show. While we do not charge fees for no-shows on demo or consultation bookings, we reserve the right to limit future bookings if there is a pattern of missed appointments. For paid onboarding or training sessions (if applicable), no-shows may result in forfeiture of the session without refund, unless you have a valid reason and contact us within 24 hours of the missed session.
Sales Chatalyst reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to:
If we need to cancel your booking, we will notify you as soon as possible and work with you to reschedule at a mutually convenient time. You will not be charged any fee if we cancel your booking.
Each session has a scheduled duration, typically 30 to 60 minutes depending on the type of booking. We will make reasonable efforts to keep to the allocated time. Some sessions may be recorded for quality assurance and training purposes, but only with your prior consent. If a session is to be recorded, we will inform you at the beginning and ask for your explicit permission. You have the right to decline recording without any impact on the session itself. Any recordings containing your personal data will be handled in accordance with the PDPA and retained only for as long as necessary for the stated purpose.
When you make a booking, we process your personal data as a data controller under the Personal Data Protection Act 2010. The data we collect (name, email, phone number, company details) is used exclusively to:
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at [email protected]. We will respond to such requests within 21 days as required under the PDPA.
We will retain your booking data for up to 24 months after the session for record-keeping and customer relationship purposes, unless you request earlier deletion or we are required by law to retain it longer.
For virtual demo or consultation sessions, you will need:
We will send you the meeting link and any necessary access codes at least one hour before the scheduled session. Please test your audio and video setup before the session starts.
If you experience technical difficulties during the session, please contact us immediately. We will attempt to resolve the issue or reschedule the session at no additional cost.
We value your feedback about your booking experience. After your session, you may receive a brief survey asking about your experience. Your responses help us improve our services. If you have any complaints about your booking or session, please contact us within 7 days at [email protected]. We take all complaints seriously and will investigate and respond within 10 business days.
How subscription fees are charged and managed.
Subscription fees are billed according to your chosen billing cycle:
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize Sales Chatalyst to charge your payment method on file for each renewal period.
We accept payment via credit card and approved purchase orders. All payments must be made in either Malaysia Ringgit (MYR) or United States Dollars (USD) as specified in your subscription agreement.
Our standard policy on refunds for subscription services.
All subscription fees paid to Sales Chatalyst are non-refundable. This includes but is not limited to:
If you cancel your subscription partway through a billing period, you will not receive a refund or credit for the unused portion of that period. However, you will retain access to the Services until the end of your current paid billing period.
Paid subscription fees cannot be credited to future billing periods, transferred to another account, or exchanged for other services or products offered by Sales Chatalyst.
How to cancel your subscription and what happens next.
You may cancel your subscription at any time through one of the following methods:
Your cancellation will take effect at the end of your current paid billing period. You will continue to have access to the Services until that date. No further charges will be made after your subscription expires unless you reactivate your subscription.
Once we process your cancellation request, you will receive a confirmation email. If you do not receive confirmation within 2 business days, please contact us at [email protected] to verify that your cancellation has been processed.
After your subscription is cancelled:
Terms and conditions for trial services and cancellation during trial.
Sales Chatalyst may offer a free trial period of up to 60 days (or such other period as specified at the time of sign-up) for new customers to evaluate the Services. Trial Services are subject to the terms set out in our Terms and Conditions (Clause 13).
You may cancel your trial subscription at any time before the end of the free trial period without being charged. To avoid charges, you must cancel before the trial period expires. If you do not cancel, your payment method will be automatically charged for the subscription fees at the end of the trial period.
Once the free trial period ends and your subscription begins, the standard no-refund policy applies. There is no cooling-off period or right of withdrawal once you are charged for the first subscription period.
Trial Services are provided "as is" and "as available" without warranties. Features, functionality, or data entered during the trial may not be retained if you do not convert to a paid subscription. Please export any important data before the trial ends.
Limited situations where refunds or adjustments may be considered.
If Sales Chatalyst experiences a prolonged service outage that prevents you from accessing the Services for more than 72 consecutive hours (excluding scheduled maintenance and outages due to force majeure events), you may be eligible for a pro-rated credit toward your next billing period. Credits are issued at Sales Chatalyst's sole discretion and must be requested in writing within 7 days of the outage.
If you are charged twice for the same subscription period due to a billing error on our part, we will refund the duplicate charge. Please contact us at [email protected] with your transaction details within 30 days of the duplicate charge.
If you believe your payment method has been charged without your authorization, please contact us immediately at [email protected]. We will investigate the matter and, if verified, issue a refund in accordance with applicable laws.
In the rare event that Sales Chatalyst displays an incorrect price due to a technical error, we reserve the right to cancel the transaction and offer you the option to subscribe at the correct price or receive a full refund if you have already been charged.
In jurisdictions where local consumer protection laws require a right of withdrawal or cooling-off period, those laws will apply notwithstanding this policy. Please contact us if you believe such laws apply to your subscription.
How we handle changes to subscription pricing.
Sales Chatalyst reserves the right to change subscription fees at any time, including during your current subscription term. We will provide advance notice of any price changes as required by our Terms and Conditions (Clause 7.7).
If Sales Chatalyst increases the subscription fees and you do not wish to accept the new pricing:
If you cancel due to a price increase, no refund will be issued for the current billing period. You will retain access to the Services until the end of your paid period.
Billing adjustments when changing subscription plans.
If you upgrade to a higher-tier subscription plan:
If you downgrade to a lower-tier subscription plan:
When downgrading, please note:
What happens when a payment fails and how to resolve it.
If your payment method fails or is declined:
If payment is not received within 30 days of the due date:
To reactivate a suspended account:
If your account is suspended due to non-payment, no refund will be issued for any portion of the subscription period during which your account was suspended.
How to reach us with questions or disputes regarding refunds and cancellations.
If you have any questions about this Refund and Cancellation Policy, or if you wish to request a cancellation or discuss your subscription, please contact us at: Email: [email protected] Company: Jesselton Pixel Sdn. Bhd. (202001041027) Address: K2-08-10, Aeropod Commercial Centre, Kota Kinabalu, Sabah, Malaysia
If you have a billing dispute or believe you are entitled to a refund under the exceptions outlined in this policy:
If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting Sales Chatalyst:
We encourage you to contact us first to resolve any billing issues before initiating a chargeback.
This Refund and Cancellation Policy is governed by the laws of Malaysia and should be read in conjunction with our Terms and Conditions. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution provisions set out in our Terms and Conditions (Clause 27).
How we update this policy and notify you of changes.
Sales Chatalyst reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Modified" date.
If we make material changes to this policy that affect your rights:
We encourage you to review this policy periodically to stay informed about our refund and cancellation terms. If you do not agree with any changes to this policy, you may cancel your subscription in accordance with the cancellation process outlined above.
Please read this Refund, Cancellation and Booking Policy carefully before subscribing to Sales Chatalyst services or making a booking. By completing your subscription purchase or booking, you acknowledge that you understand and agree to our no-refund policy for subscription fees. If you have any questions or concerns, please contact us at [email protected] before making a purchase.